Frequently Asked Questions — z7game

Pakistani users typically need to submit a valid CNIC (Computerised National Identity Card) or passport as their primary identity document. Depending on the circumstances, z7game may also request a proof-of-address document — such as a utility bill or bank statement dated within the last three months — and a liveness selfie or short verification video to confirm that your face matches the submitted ID.

No. Each individual is permitted to hold only one active account on z7game. Operating multiple accounts — whether under the same name or a different identity — is a violation of the Terms and Conditions and will result in all accounts being closed. Any bonuses claimed across duplicate accounts will be forfeited. If you have lost access to your original account, contact support to recover it rather than registering a new one.

You must be at least 18 years of age to register and use z7game, or the higher minimum age required by the operator's licensing jurisdiction, whichever is greater. Age verification is mandatory as part of the KYC process. Any account found to have been registered by a person under the minimum age will be immediately closed and all transactions reversed. z7game takes underage gambling extremely seriously.

On the login screen, select the "Forgot password?" option and enter the email address or phone number linked to your account. z7game will send a secure password-reset link or code to that contact. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact the 24/7 live chat support team and they will guide you through an alternative identity-verified recovery process.

Yes. z7game is an English-language platform designed specifically with Pakistani players in mind. All interface text, game descriptions, terms, promotions and support communications are in English. Customer support is also available in Urdu via live chat. Account balances are displayed in PKR (Pakistani Rupees), and the platform is optimised for mobile use across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.

z7game references familiar Pakistani payment methods including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah as contextual references for Pakistani users. Actual payment method availability is shown at the deposit screen and may vary. These payment provider names are references only and do not imply that any provider endorses, supports or is affiliated with z7game. Always confirm available methods at checkout before depositing.

Minimum deposit amounts vary by payment method and are displayed on the deposit page at the time of the transaction. All balances are shown in PKR. z7game does not charge deposit fees on its end, though your payment provider may apply their own transaction charges. Deposit amounts may also be affected by any responsible gambling deposit limits you have set on your own account.

Withdrawal requests are reviewed within 24 to 72 business hours after submission. Completed KYC verification is a requirement before any withdrawal can be processed. Funds then take additional time to arrive depending on your payment method — bank transfers and wallet services each have their own processing schedules. In some cases, z7game may request additional verification documents before approving a withdrawal, which can extend the timeline further.

Withdrawals can be held for several reasons: KYC verification has not been completed, a bonus wagering requirement has not been met, the withdrawal triggered a routine compliance check, or the requested amount exceeds your verified withdrawal limit. z7game will contact you via your registered email or live chat if additional information is needed. Contacting our live chat directly is the fastest way to identify and resolve a held withdrawal.

Where operationally possible, z7game processes withdrawals back to the same payment method used for the deposit. This is standard practice for anti-money laundering compliance. If your original deposit method is unavailable for the withdrawal, contact the support team who will advise on the appropriate alternative, subject to identity verification and applicable compliance requirements.

z7game does not typically charge platform-side withdrawal fees. However, your payment provider — whether a bank, digital wallet or other financial service — may apply their own transaction charges, which are outside z7game's control. Always check with your payment provider directly if you notice a difference between the amount you requested and the amount you actually receive in your account.

z7game covers a wide range of sports markets. Pakistan cricket is a core focus — including PSL, ICC T20 World Cup, bilateral T20 series, One Day Internationals, Test matches and other international tournaments. Beyond cricket, the sportsbook includes football (international and domestic leagues), UFC and MMA, tennis, basketball and more. In-play (live) betting is available on selected events, with odds updating in real time as the action unfolds.

Yes. z7game features a live casino section with real-time dealer games including baccarat, roulette, blackjack and game-show style titles. Live dealer games are streamed from professional studio environments and operated by certified third-party game software providers. All live casino tables accept PKR bets and are fully accessible from both desktop and mobile browsers without any additional software download.

All slot games available on z7game are provided by third-party software suppliers whose RNG (Random Number Generator) systems are independently certified for fairness. Published RTP (Return to Player) percentages are available on individual game information pages. z7game itself does not operate or modify the game engines — the game rules and fairness standards are set and certified by each individual game provider according to their licensing obligations.

Yes. z7game is built mobile-first and works smoothly on Android and iOS devices through any modern mobile browser. No dedicated app download is required to access the full platform, including sports betting, live casino, slots and account management. The interface adjusts automatically to your screen size. For the best experience, use a current version of Chrome or Safari on your mobile device.

Welcome bonuses are promotional offers available to newly registered users upon making a qualifying first deposit. The bonus amount, minimum deposit threshold, wagering requirements, maximum bet restrictions and validity period are all stated on the specific promotion page. You must read and accept the bonus terms before depositing to qualify. General bonus terms published in the Terms and Conditions also apply to all promotions across the platform.

A wagering requirement is the number of times you must stake a bonus amount before any winnings derived from that bonus are eligible for withdrawal. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to wager PKR 30,000 on eligible games. Not all games contribute equally — slots typically contribute 100% while table games may contribute a lower percentage. Always check the specific promotion page for the contribution rates that apply.

Typically, only one bonus is active at a time. If you claim a new promotion while an existing bonus is active, the terms of both promotions will specify how they interact. Attempting to claim the same promotion multiple times — across different accounts, devices or payment methods — constitutes bonus abuse and may result in forfeiture of all bonus balances and account closure. Read each promotion's terms carefully before activating any offer.

Yes. All bonuses on z7game carry a validity window, which is stated on the specific promotion page at the time of claiming. If the wagering requirement is not completed within the validity period, the bonus and any bonus-derived winnings are forfeited. The validity clock typically begins from the moment the bonus is credited to your account — not from when you first use it. Set a reminder when you claim a bonus to avoid missing the expiry deadline.

Use a strong, unique password that is not shared with any other service. Never share your login credentials with anyone — z7game staff will never ask for your password via email, chat or telephone. Log out of your account on shared or public devices. Enable any two-factor authentication options available on the Platform. If you receive a suspicious message claiming to be from z7game, contact support immediately via the official live chat before taking any action.

z7game provides deposit limits, loss limits, session time limits, reality check notifications, cool-off periods and full self-exclusion. Deposit and loss limits take effect immediately when set or reduced. Increases are subject to a mandatory cooling-off period. Self-exclusion suspends your account for a minimum of 30 days and cannot be reversed during that window. All tools are accessible through account settings or by contacting the 24/7 live chat team. For full details, visit our Responsible Gambling page.

Open the 24/7 Live Chat and request self-exclusion. Your account will be suspended immediately. Self-exclusion is available for a minimum of 30 days up to permanent exclusion. During the exclusion period, all marketing communications from z7game are stopped and re-registration attempts are blocked. Your real-money balance remains available for withdrawal during the exclusion period. Self-exclusion cannot be reversed once it is active — this is intentional and for your protection.

z7game does not hold or claim a Pakistani gambling licence. Online gambling may be restricted or prohibited under Pakistan's Prevention of Gambling Act, 1977 and other applicable laws. z7game does not claim authorisation, licensing or approval by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani authority. Users are solely responsible for determining whether gambling is lawful in their own jurisdiction. This is not legal advice — seek independent legal counsel if you are uncertain about your legal position.

z7game offers 24/7 Live Chat support available directly within the platform — this is the fastest way to get help with any account, payment or responsible gambling matter. Support is provided in both English and Urdu. For non-urgent matters, you can also reach the team by email at the address displayed in plain text in the site footer (not a clickable link). Response times via email are typically within 5 business days for formal enquiries.